FAQ

General FAQ

I just found out this place existed. How long have you guys been here?

What kinds of climbing can I do at Vertical eXcape?

How does this work?

Are passes hourly or all day?

Are reservations required?

How old does someone have to be to climb?

What should I wear?

What does belay mean?

How old does someone have to be to belay?

How do I sign up for a Full Access or Auto-Belay Package?

How much does it cost just to belay?

It’s been over 12 months since my last visit but I still remember everything perfectly. Do I need to take the Belay Course again?

I have never been to your gym, but I climb outside/elsewhere a lot and already know what I’m doing.

Do you sell gift cards?

Groups & Parties FAQ

I have a group of people wanting to climb. Can we just show up and get a group discount?

How large of a group can I bring?

Do you offer birthday parties?

I have a group of Scouts. What can we do?

Can I sign a waiver for all the kids in my party?

Can friends and family members come and watch without climbing?

What time should I, the party host, arrive?

What time should my guests arrive for my group/party?

What if some of my guests arrive late?

What if more participants show up for my event than I scheduled?

Do you have any age requirements?

What should I wear?

Can I bring alcohol for the adults?

Can I have access to the party area for the entire time of my event?

Can I bring my own birthday party decorations?

Can I bring in outside food and drinks for my birthday party?

Membership FAQ

What type of memberships do you offer?

Do I have to have my own gear to have a membership?

Do members get any additional benefits?

I am going out of town for a few weeks. Can I put my membership on hold (Freeze)?

I need to cancel my membership. What do I need to do?

What is a Family Membership?